Refund policy

Not sure if the bracelet will fit? Or whether the colours of the necklace will go with your outfits? It’s best to ask us for advice beforehand. But if it really isn’t quite right, you can of course exercise your (statutory) right of withdrawal and send the jewellery back to us.

We offer a 14-day return policy. This means that you have 14 days from receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging.

To initiate a return, you can contact us at info@schmueckstueck.de or start the return process via your customer account. Please note that returns must always be sent at your own expense to the following address:

Schmückstück
Christoph Staffel
Unterriethstraße 37
65187 Wiesbaden

If you have any questions regarding returns, you can contact us at any time at info@schmueckstueck.de.

Damage and issues

Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / items not eligible for return

Excluded from the right of withdrawal are goods manufactured to customer specifications (e.g. custom sizes) or clearly tailored to personal requirements.

Unfortunately, we cannot accept returns of promotional items or vouchers.

Exchanges

Returning the item you have received is the quickest way to obtain the item you want. If the return is accepted, you can purchase the new item as a separate transaction.

European Union – 14-day withdrawal period

Notwithstanding this, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.

If more than 15 working days have passed since we approved your return, please contact us at info@schmueckstueck.de.

Model withdrawal form

Under the new consumer law, we have been obliged to provide you with a model withdrawal form since 13 June 2014. You may use this form, but you are not required to do so. If you would like to use it, please copy the text into an email or a letter. We will send you confirmation of receipt of your cancellation without delay. You can find a model cancellation form here: Cancellation form